Listed here are our standard terms of hire. While they may sound rigid please be aware we are very flexible in meeting your needs. Any concerns with anything you see then contact us.
By placing an order, you agree to be bound by these terms and conditions and, where appropriate, any other terms and conditions, guidelines or rules applicable to other products or services. If you do not agree with any part of the following terms and conditions, you must not place an order.
We reserve the right to make changes to these terms and conditions at any time.
Equipment remains the property of Arden Hire.
Our standard rate period is 3 days only. Any additional days will be charged.
Losses or breakages will be charged at current purchase cost price.
Crockery and glassware returned chipped will be charged as broken.
Crates will be charged for if damaged or lost.
It is admitted that the person signing the delivery note had the opportunity to inspect the hired equipment and confirm everything received is in good condition.
No substitute items will be accepted under any circumstances for losses or breakages.
Arden Hire reserves the right to change any price given 28 days notice.
Hire Deliveries & Collections
Deliveries and Collections are quoted for door to door service.
An additional charge will be imposed in respect of waiting time should the driver be unduly delayed or detained during delivery or collection.
We will make every effort to effect delivery and collection at the times indicated on the order. Removal of the equipment will be effected as soon as possible, but equipment cannot always be collected immediately after use from all locations.
Hire Cancellation Terms
Cancellations must be made by email, letter, or personal contact.
All items upon confirmation of order are booked for you. Items and quantities may not be altered within 24 hours of the delivery date. If a confirmed order is cancelled or substantially changed, you will be charged:
20% of the total hire cost if cancelled within 14 days of the delivery date
40% of the total hire cost if cancelled within 7 days of the delivery date
100% of the total hire cost if cancelled within 24 hours of the delivery date
However, where possible an alternate day will be arranged at no cost.
Hire Payment Terms
We require a 20% refundable deposit on a confirmation of order. Your refundable deposit will be returned once all items are back in stock and checked. Any replacement costs of breakages, losses or damage will be taken from the deposit.
Full payment is due on delivery of equipment.
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